1. Your Rental Includes


2. Other Fees Payable Locally


3. Insurance & Waivers Information


4. You will be required to leave a deposit when collecting the vehicle


5. International Travel


6. TravelJigsaw Excess Refund Product


7. Special Equipment and Local Requests


8. Emergency TravelJigsaw Contact Number


9. TravelJigsaw General Terms

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Your Rental Includes

• Unlimited Kilometres for ALL car groups
• Insurance ( - Collision Damage Waiver - Theft Protection - 3rd Party Liability )
• Local Taxes
• Airport Surcharge
• Road Fee
• Premium location fee

Other Fees Payable Locally

• Out of Hours Fees
• One Way Fees (where applicable)
• Additional extras requested at time of booking or purchased locally (for example child seats)
• Deliveries & Collections
• Fines, Toll Fees & Parking Charges
• Supplementary Insurance to cover injuries to drivers &/or passengers
• Mandatory Winterisation Fee of CHF9 per day to a maximum of CHF90 , applicable to rentals taking place between 15/11 and 15/4

Please note that charges made at the location for these & other items will be subject to any applicable sales taxes & location taxes / fees. Prices for local extras are controlled by the local rental company & may be subject to change.

Insurance & Waivers Information

When you hire a car through TravelJigsaw, your car rental agreement will normally include collision damage waiver & theft waiver. Collision Damage Waiver will waive your liability to pay for any damage caused to the vehicle during the period of hire. Theft Waiver provides coverage for the theft or damage resulting from attempted theft of the vehicle, its parts and accessories up to their full value and any loss that our car rental partner may incur. Both are subject to certain exclusions. Your liability is waived subject to you paying a charge, referred to as an “excess” which limits your liability to the cost of the excess only. In some instances, an excess will not apply and you will be advised of this at the time of making your booking.
Your rental includes Collision Damage Waiver and Theft Protection with an excess of between CHF1000 and CHF1500 .

You will be required to leave a deposit when collecting the vehicle

This deposit usually takes the form of a credit card, although cash is an option at some locations so please contact a member of our team if you require this facility as this must be confirmed prior to collecting the vehicle. If the vehicle is damaged during the rental, you will be charged up to a maximum of the excess amount. In the event that the renter has behaved recklessly or negligently or driven under the influence of drugs or alcohol you may be liable for the full cost Please note in common with most car rental policies there are exceptions to cover which may include windscreens, tires, the underside or interior of the vehicle, towing charges & replacement keys. Please check your agreement fully at the time of renting for exact exclusions. If you have any questions or concerns please do not hesitate to contact our team Please note a number of options may be available to buy locally which reduce your risk or can provide further cover to you & your belongings
Driver Age & Requirements
The minimum driver age required is 20 .
For vehicle groups CTMR,FDAR,FDMR,FWMR,IDMR,ITMR,IVMR,IWMR,LDAR,LWAR, PDMR,PDAR,PWMR,SDMR,SFMR,SVMR,SWMR, FFMR the minimum age is 21 .
For vehicle groups LTMR,PTMR,SSMR,XFMR the minimum age is 25 .
Young drivers aged between 20 and 25 Inclusive pay CHF 15 per day to a maximum of CHF 150 per rental

International Travel

Should your travel plans include driving outside the country of rental, crossing borders and travelling to different islands within the same country, please advise our team at least 7 days prior to collecting the vehicle, as restrictions may apply for certain countries & we may need to advise the rental company. In some cases it may be necessary to purchase additional cover locally & our team will advise if this applies for your requirements. Please note, it is not possible to do international one way rentals starting from the UK.
Fuel Policy
The vehicle is supplied with a full tank of fuel. It should be returned full or refueling charges will be applied.

TravelJigsaw Excess Refund Product

Traveljigsaw offers a damage excess waiver product which, if purchased prior to collection of the vehicle, offers reimbursement for the damage excess portion of any charges paid to the supplier as a result of a claim on the Collision Damage Waiver whilst renting your vehicle. If you, the renter, purchase our damage excess waiver product you will still be charged any excess but can reclaim this from Traveljigsaw. The TravelJigsaw Damage Excess Refund Product will not cover charges for situations which invalidate the CDW cover with the supplier, such as negligence or breaking the terms of the rental agreement, or for charges that are not covered by the Suppliers CDW, common examples include damage to windscreens, glass, wheels, tyres, undercarriage, interior, personal belongings, towing charges & off-road time. For the Full Terms and Conditions relating to our Damage Excess Refund product please see http://www.carhire3000.com/TermsAndConditions.do

Special Equipment and Local Requests

Please note special equipment such as child seats, snow chains etc are all on request and subject to availability. They will be charged for locally and may be subject to airport service fees and local taxes as applicable. Traveljigsaw will pass on all requests to the supplier in advance of your arrival but unfortunately cannot guarantee the availability of any extras.

Emergency TravelJigsaw Contact Number

Should you be experiencing any difficulties with your rental, please do not hesitate to contact us on our emergency freephone number +800 4473 3000. This number is fully serviced during our regular office hours (shown on this voucher). Outside these hours, please leave a message & a member of our team will contact you as soon as possible.

TravelJigsaw General Terms

Reservation amendments following issue of confirmation/invoice but prior to the commencement of the rental may be made free of charge. Reservations which are fully pre-paid at the time of booking may be cancelled free of charge up to 48 hours before the commencement of the rental. Where a reservation originally secured with a deposit payment (Deposit Booking) is cancelled more than 48 hours prior to the pick up time then a cancellation fee equal to the deposit amount will be charged. All reservations cancelled within 48 hours of the commencement of the rental will incur a charge equal to 3 days rental or the deposit amount, whichever is the greater. This also applies to no shows in resort; including non-receipt of vehicle due to insufficient documentation. Traveljigsaw is unfortunately not able to refund any unused days or part days if the vehicle is returned early on any rental
When collecting the vehicle from our local supplier the principal driver & any additional drivers will need to provide a full driving licence in their name. For drivers with the new style licence, both the paper & photo parts will be required. If any driver has held their license for less than two years or has any serious endorsements, please advise our team as there may be restrictions on renting. Please note an International Driving License/Permit does not replace the requirement for a regular driving license. If using an international license/permit, a full driving license in the principal driver's name will still be mandatory in order to rent the vehicle. Please note that our local supplier will normally require a security deposit at the start of the rental to cover the insurance excess & fuel, this will normally take the form of an amount being blocked on the credit card of the principal driver. The security deposit is usually returned at the end of the rental provided the car is returned in the same condition as rented. CASH & DEBIT CARD DEPOSITS ARE RARELY ACCEPTED, so please be sure to advise our team prior to booking should you, the renter, require this facility. On collecting the vehicle, please be sure to inspect for any damage & report any problems to the local supplier before departing the location with the vehicle. We also recommend checking the vehicle with our local supplier when returning the vehicle to ensure any damage is agreed
All rentals are charged on a 24 hour basis. A full day is charged for any portion of a 24 hour period used. You, the renter, are responsible for all tolls, congestion charges, parking & traffic fines. Please note if you, the renter, are collecting from an airport you should advise Traveljigsaw of your arrival flight number at least 3 days prior to renting. Traveljigsaw will not be held responsible for cars not provided or available due to late arrival of flights if this has not been provided.
If for any reason you are dissatisfied with any aspects of your rental, you must report your concerns at the time locally to the supplier. If you are still not happy and you wish to make a formal complaint, all complaints, (and customer queries after the rental has completed), must be put in writing to our customer services team at http://www.carhire3000.com/TermsAndConditions.do and that by proceeding to book with TravelJigsaw you are confirming your acceptance of them.