1. And that’s how simple it is:


2. Abroad: 8 am – 5 pm

Dear Ladies and Gentlemen,
thank you for your enquiry.
Haus zu Haus Gepäck PLUS
Your personal porter
If you travel with ÖBB, we want you to be comfortable. That is why we collect your luggage prior to your departure and bring it directly to your destination.
Your advantages:
Suitcases, bicycles, baby carriages, skis are transported from house to house.
For each booking, up to three pieces of luggage with a maximum of 25 kg each per person are included – wheelchairs and patient devices even up to 90 kg
Easy booking without any additional phone calls
New delivery and collection times with early, late and Saturday dates, in Vienna also on Sundays and bank holidays
Improved Service: including insurance, notification in case of delays
Reduction for VORTEILScard holders as well as for group travels in case of booking via SCHULcard
Delivery also to Germany, Switzerland as well as to Italy, France, Belgium, Denmark and the Netherlands

And that’s how simple it is:

Book the service Haus-Haus-Gepäck PLUS together with your rail tickets for both the outward and the return journey at the latest until 5 pm on the working day (excluding Saturday) before your requested collection date (for transport abroad two working days before).
Select times suitable for you for the collection and delivery within the following hours:
Monday to Friday 6 am – 9 pm
(deliveries not before 8 am)
Saturday 8 – 12 am
Sunday and bank holidays 8 – 12 am (Vienna only)

Abroad: 8 am – 5 pm

You will receive a booking confirmation and luggage labels containing all information.
Normally, your luggage will be delivered already on the next working day. In some cases you need to allow for another day (e.g. special luggage or evening collection from certain regions). From and to foreign countries, the shipment takes between four to six working days, depending on the country.
Here you can book the service "Haus-Haus-Gepäck PLUS":
At all major stations
By phone to the CallCenter 05-1717 throughout Austria at local tariffs
In all station ticket offices ‘Reisebüro am Bahnhof’
In travel agencies with ticket sales
Prices within Austria (in Euro)
1 piece 2 pieces 3 pieces
with VORTEILScard 9,90 14,90 18,90
without VORTEILScard 14,90 19,90 24,90
Special luggage delivery*: 6,50 EUR per shipment
(*bicycles, bicycle trailers, baby carriages, buggies, sledges etc. ):
Deliveries or collections on Sundays and bank holidays cost an additional € 14.50 per shipment