السلام عليكم انا حاجزه على طيران اير اسيا من جدة الى كوالالمبور
اليوم ارسلو لي رسالة الظاهر انها انلغت العودة
وهذا محتوى الرسالة :
Dear Valued Guest,
We refer to your flight D7 170 on , scheduled to depart at 0235hrs from LCC Terminal, Kuala Lumpur.
We regret to inform you that the above flight has been cancelled.
This cancellation is due to our guests being unable to obtain required travel documents from the relevant authorities.
Please contact us at [email protected], quoting your booking number, if:
· You want to move* to the closest flight to your original flight as follows:

• D7 172 on , , departing at 1130hrs, arriving in Jeddah at 1600hrs; or

· You wish to move* to any of our other Kuala Lumpur - Jeddah flights of your choice;
· You wish to cancel your ticket and request for a refund;
· You wish to convert the fares into an Online Credit Shell;
· Should you have any connecting flights on AirAsia X/ AirAsia, we will also move* them accordingly; or
· Should you have any concerns you would like us to address.

• at no cost, subject to availability

Also, please find attached a letter confirming the cancellation for your travel insurance provider should you require it.
We apologize for the inconvenience caused. We truly appreciate your valued patronage and we look forward to welcoming you back again soon.
Sincerely,
Moses Devanayagam
Director of Operations
AirAsia X Bhd
اللي فهمته ان العودة انلغت
بس ماني عارفة الحين ايش اسوي
كيف احجز عودة ثاني مع العلم انا مالغيت شي
وهل راح ادفع رسوم مره أخرى ؟
اتمنى افادتي عاجلا